REPAIR POLICY

We stand behind the quality of all Body Parts products and want our customers to feel good about each and every purchase. If a jewelry product is in need of repair and is able to be fixed, we will handle all repairs free of charge for life (excluding any shipping charges).  


REPAIR REQUESTS

To make a repair request, please complete form below.

You will be required to pay a flat rate shipping charge to cover shipping to and from Body Parts upon completion of the form. Request forms will not be reviewed without a paid shipping charge. rates are as follows:

  • domestic: $10
  • canada/mexico: $20
  • international: $30

*If you live in the boise area and would like to avoid a shipping charge, please do not use this form. please email us at info@bodyparts.us to schedule a drop off and pickup. 


REPAIR ASSESSMENTS

We will review all repair requests and respond within 3 business days. 

If repair is possible we will send a prepaid USPS first class shipping label to email address provided. Upon receipt of damaged product we will provide a timeline for repair. you will receive a shipping confirmation with tracking number upon completion of repair.

If repair is not possible we will fully refund the shipping charge and provide an explanation as to why repair cannot be completed. If material can be used in creation of new jewelry, we will provide a material circularity quote to you.


REQUEST FORM